Refund Policy
Short version: if something went wrong with a purchase, email info@shortmovies.io within 14 days and we’ll sort it out.
Purchases on shortmovies.io (Paddle)
Orders on our website are processed by Paddle.com, our Merchant of Record, which handles refunds for these orders.
- VIP subscriptions: you can ask for a full refund within 14 days of the first payment or of a renewal. After a refund, VIP for that period ends.
- Coins: you can ask for a full refund within 14 days of purchase for coins you have not used. Coins already spent on episodes are digital content you have received, so they cannot be refunded except where the law requires.
- Charged by mistake or twice, or a technical problem stopped you from watching: we refund in full.
To ask for a refund, email info@shortmovies.io with the email of your account and your Paddle order number (it is in your receipt), or use the link in the Paddle receipt email. Approved refunds go back to the original payment method, usually within 5–10 business days.
Cancelling VIP
You can cancel at any time with the link in your Paddle receipt email or by writing to us. You keep VIP until the end of the period you paid for, and you won’t be charged again.
Purchases in the iPhone or Android app
In-app purchases are made through Apple or Google, so refunds are decided by them. Request one at reportaproblem.apple.com (Apple) or in Google Play under Payments & subscriptions → Budget & history (Google).
Contact
ShortMovies
Email: info@shortmovies.io · Website: shortmovies.io